Office Administration and Management – Payroll and Bookkeeping Support

Committed to delivering efficient, accurate, and ethical administrative assistance

 

Business-focused professional, offering key achievements and strengths in administrative and operational support initiatives. Proven ability to manage administrative activities within a fast-paced environment; achieves accuracy, efficiency, and optimal performance and productivity. Demonstrates exceptional qualitative and quantitative analysis, communication, time management and organizational skills. Recognized for exceeding goals or objectives and assuming cross-functional roles. Highly efficient, organized, and skilled in a wide-range of activities, including:

 

• Quality Customer Service/Support • Leadership & Team Collaboration • Bookkeeping and Financial Duties • Office Administration and Management • Communication and Interpersonal Skills • Logistical Support Operations & Activity • Secret Security Clearance - Active • Payroll Calculations & Processing • Skilled in the usage of PC Systems

 

PROFESSIONAL EXPERIENCE

 

Personal Preference Program Consultant                               06/2015 - Present

Community Access Unlimited                 Elizabeth, New Jersey

Manage a caseload of over 150 personnel; assist all members with completion of all necessary documents for the purpose of establishing and maintaining program benefits; familiarize individuals with NJ State tax and labor laws, budget calculations, grant distribution and acceptable employer business practices. Maintain monthly contact with all members; respond to all inquiries and provide comprehensive solutions to problems as they arise. Cosistently conduct 100% of quarterly visits to ensure consumer safety and minimize or eliminate Medicaid fraud, waste and abuse. Review customer profiles to ensure necessary documents are accuate and up-to-date. Work in partnership with organizationa, state and federal-agnecy staff to support consumer needs and maintain efficiency; maintain strict confidentiality IAW HIPAA..

·   Provide administrative support to program members and their families; communicate effectively with program staff to competently address and quickly resolve customer issues and concerns

 

Patient Care Technician                              08/2012 - Present

CentraState Medical Center                               Freehold, New Jersey

Perform psychiatric nursing assessments and care to residents; achieve continual compliance with guidelines and regulations. Conduct head to toe assessments of patients; obtain and recorde vital signs, analyze care requirements, provide medication reminders and administer medication. Observe patients, chart and report changes in patient conditions; maintain strict confidentiality. Provide psychological and emotional support to patients. Collaborate with cross-functional staff to support patient needs and maintain efficiency.

·   Supervise all patients to ensure stability, safety, and comfort; provide direct companionship and communication to patients and families, respond to requests and effectively resolve any conflicts

 

Certified Nursing Assistant              01/2012 - 12/2012

CentraState Medical Center                               Freehold, New Jersey

Pinpointed modifications in patient behavior and responses and reported data to healthcare teams. Support patients in day-to-day living activities, including bathing, cleaning, feeding, and grooming. Provided quality medical assistance to nurses, physicians, and other medical professionals; took vital signs, performed oxygen monitoring, create meal regimens, ensure comfort, care, and safety of patients, and deliver companionship and communication. Build positive relationships with patients, families, and care staff; improved care activity.

·   Served as a patient advocate; provided compassionate and quality care, maintained safety, achieved patient comfort, delivered education and service to patients and families, and responded to requests

 

Operations Specialist                             05/2009 - 02/2010

Northrop Grumman Corporation                  Eatontown, New Jersey

Established and executed software engineering technical and management operations for the Guardrail and Common Sensor 2 Airborne Sergeant, the auxiliary airborne software subsystems, and the Guardrail System Integration Laboratory; managed the entire software lifecycle, performed tracking and analysis, and initiated corrective action. Identified, troubleshot, diagnosed, and effectively resolved complex technical issues and maintained continual functionality. Provided strategic guidance, support, and assistance and resolve conflicts.

·   Successfully completed Information Assurance Officer training and the Department of Defense (DoD) Information Assurance certification and accreditation process; recognized as a Subject Matter Expert

 

 

Field Software Engineering Coordinator              07/2007 - 05/2009

Northrop Grumman Corporation                  Eatontown, New Jersey

Developed and implemented new operational solutions for the systems field support lifecycle; integrated the advanced reconnaissance subsystems and improve software functionality to maximize uptime. Prepared and produced comprehensive reports to communicate systems field support structures. Collaborated with cross-functional teams throughout the organization to ensure successful execution of daily practices. Exceed goals.

·   Analyzed internal practices and recommended direct measures to improve performance, methods, and product or service quality; achieve significant improvements in efficiency and drove productivity

 

Executive Assistant                      01/2006 - 12/2006

Data Systems Analyst                        Fort Monmouth, New Jersey

Delivered high-level administrative support to the Chief Information Officer; managed and maintained daily executive calendars, communicated action request statuses, produced reports, sustained internal databases, answered a high-volume of incoming phone calls on a multi-line system, updated files, sort and distributed mail, composed correspondence, and authored materials. Provided technical support within the department.

·   Independently created, managed, and maintained a new database which was essential to the data management for the company’s information assurance team; optimize performance and productivity

 

Operations Supervisor                                     09/2003 - 06/2004

United States Army                                Mosul, Iraq

Provided influential leadership, coaching, and mentorship to a team of eight employees and facilitate training programs to maximize the potential of staff; planned and coordinated workflow and delegated assignments. Oversaw the performance of clerical teams and ensured compliance with strict procedures and guidelines; implemented and strictly enforces regulations and maintained operational efficiency. Exceeded all objectives.

·   Performed comprehensive evaluations of internal staff members and document performance levels; initiate team building activities and fostered a positive environment which boosted employee morale

 

Personnel Administrative Assistant                      01/2001 - 08/2003

United States Army                          Fort Lewis, Washington

Effectively communicated action request results and statuses to personnel; prepared and distributed various paperwork for military correspondence, input any confidential personnel requests into the company-specific operating system, updated and maintained files, and ensured compliance with strict regulations. Managed the day-to-day administrative operations of the unit and worked closely with vendors; procured all materials.

 

Additional Professional and Volunteer Experience

·   Senior Management Supervisor Assistant, United States Army

·   Operations Supervisor Assistant / Coordinator, United States Army

·   Domestic Violence Counselor Volunteer, Providence Catholic Charities

·   Youth Committee Adviser on Eatontown Recreation Board

 

EDUCATION and CREDENTIALS

 

Bachelor of Science degree candidate in Psychology       Kean University (2016)

Associate of Arts degree in Sociology            Brookdale Community College (2014)

 

Professional Certifications and Licenses: Certified Nursing Assistant, The State of New Jersey | Cardiopulmonary Resuscitation (CPR) certification | Primary Leadership Development Training and development, United States Army